Refund policy
Toolriver is committed to your satisfaction. Unless otherwise stated, Toolriver will accept merchandise in good, clean, working condition for a period of 30 days from the date-of-purchase. Returned items must have the original carton, packaging materials, and warranty information. Some items can not be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Original shipping charges are non-refundable. Restocking fees may apply.
How do I return an item?
To return online orders you must first receive a valid Return Merchandise Authorization (RMA) number issued by Toolriver within 30 days from your original invoice date. After 30 days from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMA numbers expire 14 days after they are issued.
STEP #1:
Please email support@toolriver.ca to request a refund with details of your order number and item(s) you wish to return.
STEP #2:
Upon receiving your request, we will assign you an RMA number and reply to your email with what your next steps should be.
Please remember that all returned products must be 100% complete in original packaging and in resalable condition, with all packaging, extra parts, manuals, blank warranty cards and other accessories and documentation originally included.
A valid RMA number must be written clearly on the outside of the shipping packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to Toolriver.ca. Therefore, we recommend that all items shipped to us be insured for damage or loss. Returns from Canadian Customers must be shipped to our Canadian warehouse mailing address:
RMA #___________________
Toolriver
#255, 315, 5155 130th AVE SE
Calgary, Alberta Canada
T2Z 0N3
STEP #1:
Please email support@toolriver.ca to request a refund with details of your order number and item(s) you wish to return.
STEP #2:
Upon receiving your request, we will assign you an RMA number and reply to your email with what your next steps should be.
Please remember that all returned products must be 100% complete in original packaging and in resalable condition, with all packaging, extra parts, manuals, blank warranty cards and other accessories and documentation originally included.
A valid RMA number must be written clearly on the outside of the shipping packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to Toolriver.ca. Therefore, we recommend that all items shipped to us be insured for damage or loss. Returns from Canadian Customers must be shipped to our Canadian warehouse mailing address:
RMA #___________________
Toolriver
#255, 315, 5155 130th AVE SE
Calgary, Alberta Canada
T2Z 0N3